tkapk's Privacy Policy

We collect certain personal information to improve your experience on the tkapk platform and to operate our services smoothly. The details of that information are provided below:

1.1 Information You Provide Directly

When you register on our platform or contact us, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Email address and password
• National ID or passport number (for identity verification)
• Address and contact details
• Payment details such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)

1.2 Automatically Collected Information

When you use our website, some technical information may be collected automatically, such as:

• IP address and device identifier
• Browser type, language settings, and operating system
• Pages visited, time spent, and click patterns
• Cookie and session data (see Section 07 for details)
• Referral source and login time information

1.3 Information Received from Third Parties

In some cases we may receive identity-related information from third-party verification services. This is done solely for the purpose of verifying your account and always remains within the limits of this policy.

We use the information collected for the following legitimate purposes. Under no circumstances will we use your information beyond these limits:

2.1 Account Management

• Creating and verifying your account
• Securing login and confirming identity
• Processing deposit and withdrawal transactions
• Providing bonuses and VIP benefits

2.2 Customer Service and Communication

• Responding to your inquiries and complaints
• Sending important transaction-related notifications
• Notifying you of security alerts and account updates
• Providing information about service changes or policy updates

2.3 Legal and Regulatory Obligations

• Complying with anti-money laundering (AML) policies
• Completing the KYC (Know Your Customer) process
• Adhering to applicable laws and regulations
• Detecting fraud and unauthorized activity

2.4 Platform Improvement

• Improving service quality and user experience
• Diagnosing and resolving technical issues
• Creating service analytics and statistics (non-personally identifiable)

tkapk does not sell your personal information or share it with any unauthorized party for commercial purposes. However, information may be shared with the parties listed below in specific circumstances:

3.1 Service Provider Partners

To operate our business we use some trusted third-party services, such as payment processing, identity verification, and technology infrastructure. Only the necessary information is shared with these partners, and solely for the purpose of providing their specific services.

3.2 Legal Requirements

We may be required to disclose your information to fulfill a court order, government directive, or the requirements of applicable law. In such cases we will act only within the limits of our legal obligations.

3.3 Protection of the Organization

If disclosure of information is necessary to protect our users, employees, or property, we may do so. This includes the need to address fraud, cyber attacks, or any other illegal activity.

tkapk follows industry-standard technical and organizational security measures to ensure the safety of your personal information.

4.1 Technical Security

• Secure data transfer through SSL/TLS encryption
• Sensitive data stored in encrypted format
• Regular security audits and vulnerability assessments
• Real-time monitoring to detect suspicious activity
• Two-factor authentication facility

4.2 Organizational Security

• Access to data limited to only necessary staff
• Regular staff training on privacy and security
• Confidentiality agreements with third-party partners
• Rapid response plan in the event of a data breach

Please note, however, that data transmission over the internet is not one hundred percent secure. While we make every effort to ensure maximum protection, no system can be claimed to be completely secure. It is therefore equally important that you keep your account password confidential and do not share it with others.

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

5.1 Information for Active Accounts

While your account is active, all your information is retained and you can review or update it at any time.

5.2 After Account Closure

Even after your account is closed, certain information may need to be retained for a specified period for legal, financial, or regulatory reasons. In particular:

• Transaction records for the period required under financial regulatory law
• Identity verification information under anti-money laundering regulations
• Complaint and dispute records for a period of time after resolution

5.3 Request to Delete Information

To request deletion of information that falls outside legal obligations, please contact our support team. We will process your request as quickly as possible.

You have specific rights over your personal information. tkapk respects those rights and is committed to helping you exercise them.

6.1 Right of Access

You can request from us at any time to find out what information we hold about you and for what purpose it is being used.

6.2 Right to Rectification

If there is any incorrect or incomplete information in your profile, you can request that it be corrected. You can update many details yourself in your account settings.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, information that falls within legal obligations may not be immediately erasable.

6.4 Opting Out of Marketing Communications

You can stop receiving promotional emails or notifications at any time. However, urgent messages related to transactions and security will always be sent.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact our 24/7 live chat support or email us at [email protected]. We will respond as quickly as possible after verifying your identity.

The tkapk website uses cookies and similar technologies. Cookies are small data files stored in your browser that help the website remember your preferences.

7.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and the basic functionality of the platform.
• Functionality Cookies: Used to remember your language and other preferences.
• Analytics Cookies: Help generate statistics on website usage (anonymous data).
• Security Cookies: Used to detect fraud and unauthorized access.

7.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some important features of the website to not function properly. Most modern browsers offer detailed options for managing cookies.

tkapk strictly does not provide services to anyone under the age of 21. Our platform does not knowingly collect, store, or process the personal information of anyone who is a minor.

An age verification process is completed at the time of registration. If we become aware that a person under the age of 21 is using our platform, we will immediately close that account and securely delete the information collected.

If you believe a minor is using our platform, please notify us at [email protected].

tkapk may update this privacy policy from time to time as needed. The policy may be revised due to technical changes, legal requirements, or an expansion of our services.

9.1 Notice of Changes

For important changes, we will notify you by email or through a clear notice on the website. The date of the change will be shown at the top of this page under the "Last Updated" section.

9.2 Use of the Platform After Changes

If you continue to use our platform after the policy has been updated, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

To learn more, please read our About Us page, Terms & Conditions, and Responsible Gaming policy.